Welcome to Brightstone Group. By using our cleaning services, you agree to the following Terms & Conditions. Please read them carefully, as they represent a binding agreement between you and Brightstone Group.
1. Acceptance of Terms
By scheduling or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Offered
Brightstone Group provides a range of professional cleaning services including, but not limited to:
Rental property cleaning
Commercial and office cleaning
Deep cleaning
Post-construction cleaning
High-priority (urgent) cleaning services
A full description of each service can be found on our website. Service availability may vary based on location and scheduling.
3. Pricing & Payment
Pricing
All pricing is custom and may vary depending on the size of the property, urgency, location, and specific service requirements. Quotes provided are valid for a limited time and subject to change. Any additional charges will be discussed and approved in advance.
Payment Terms
Payment is due upon completion of service unless a prior agreement is in place. Accepted payment methods include credit/debit cards, electronic transfer, or business invoicing for approved clients.
4. Scheduling & Cancellations
Scheduling
Services can be scheduled through our website, by phone, or via email. We do our best to accommodate your preferred times, but availability is not guaranteed until confirmed by our team.
Cancellations & Rescheduling
Please notify us at least 24 hours in advance if you need to cancel or reschedule. Cancellations made within 24 hours may be subject to a cancellation fee.
5. Client Responsibilities
Access
It is the client’s responsibility to ensure access to the property at the scheduled time. If we cannot access the property, a service or cancellation fee may apply.
Valuables & Fragile Items
Please secure or remove personal valuables before service. While our team exercises care, Brightstone Group is not liable for loss or damage to personal or unsecured items.
6. Satisfaction Guarantee
Your satisfaction matters. If you are not happy with the results, please notify us within 24 hours of service completion. We will assess and address the issue promptly with a corrective visit or solution where appropriate.
7. Limitation of Liability
Brightstone Group is not liable for indirect, incidental, or consequential damages resulting from our services. Our maximum liability is limited to the amount paid for the specific service provided.
8. Updates to Terms
These Terms & Conditions may be updated periodically. All updates will be posted on our website. Continued use of our services following changes indicates your acceptance of the revised terms.
9. Governing Law
These Terms are governed by the laws of the State of [Your Operating State, e.g., Florida, California, etc.]. Any legal disputes will be resolved in the courts located within that jurisdiction.
10. Contact Us
If you have questions about these terms or our services, please contact us directly:
Brightstone Group
Email: info@brightstoneglobal.com